ContractorXchange Answers
ContractorXchange is Canada’s smartest, fastest way to achieve contractor compliance, so you can execute projects on time and with confidence. Built for Canadian industries and regulatory standards, our platform streamlines prequalification to reduce risk, ensure due diligence, and enable a ready-to-work contractor pool.
By simplifying compliance verification and enhancing supply chain visibility, we help you reduce administrative overhead, improve safety and compliance, and keep your projects moving.
If you're trying to understand what ContractorXchange does, how it differs from other platforms, or whether it fits your contractor compliance program, read through the FAQs below. If you have a question that isn't covered here, or would like to learn more, get in touch.
The Basics
Contractor prequalification is how a hiring organization confirms that a contractor meets its health and safety requirements before work is awarded. It typically involves collecting, verifying and monitoring documents such as proof of incorporation, insurance and WCB/WSIB clearance, with more required depending on the work and the organization's risk tolerance. On ContractorXchange, hiring clients set the requirements and contractors meet them through a single compliance profile.
Contractor management covers what happens after prequalification: keeping documents current, tracking each contractor's status and knowing who is ready to work at any point in the year. ContractorXchange is a prequalification and contractor management software built for Canada, by experts in the Canadian OHS industry. About us →
You can outsource the work, but not the liability. In R v. Greater Sudbury (2023 SCC 28), the Supreme Court of Canada found that introducing risk through a contractor does not insulate the hiring organization from liability, even where the contractor controls the day-to-day work. Due diligence remains a defence for organizations that can evidence it. Read our FAQs on R v. Greater Sudbury →
Confirm the business is incorporated, insurance is in place and WCB/WSIB coverage is current. For higher-risk work, look at the contractor's health and safety program itself: hazard assessment, inspections, incident investigation and training. Then keep checking, because documents expire between projects. Grade your process with the Risk Calculator →
At minimum, commercial general liability (CGL), commonly $2 million to $5 million per occurrence, often with the hiring organization named as an additional insured. Depending on the work, automobile, professional or pollution liability may also be required, along with WCB/WSIB coverage. On ContractorXchange, all contractor documents and certificates are verified and tracked to their expiry date.
A WCB/WSIB clearance certificate confirms that a contractor is registered with their provincial workers' compensation board and their account is in good standing. It can protect the hiring organization from liability for the contractor's unpaid premiums. Certificates are issued for a limited period, so they need checking regularly, and they can be requested through each board's online clearance service. On ContractorXchange, clearances are verified and tracked to their expiry date, then followed up before they lapse.
A valid WSIB clearance protects the principal from liability for a contractor's unpaid premiums, so it should cover the whole job. Since November 27, 2025, failing to pay WSIB premiums has been an offence, with administrative penalties, and fines of up to $750,000 per conviction for two or more counts of the same offence.
If a contractor's WCB/WSIB clearance lapses, the hiring organization can become liable for that contractor's unpaid premiums. If their liability insurance lapses, third-party damage or injury claims from their work are left uncovered. With ContractorXchange, expiring WCB/WSIB clearances and insurance certificates are flagged and followed up before they lapse, so a contractor who met the requirements in January still does in July.
Set your safety and compliance requirements first, and have contractors meet them before the tender opens, so only those who meet them are eligible to bid. On ContractorXchange, contractors complete one compliance profile, their documents are verified by a person, and your procurement team can see who meets your requirements. Procurement software manages pricing and bids, but it doesn't assess contractor risk or track compliance after the contract is awarded. Read: Prequalification vs procurement →
The Platform
Collect, verify, monitor. You set the documents and questions your program requires, contractors are invited to complete their compliance profile, and our team helps them through it. Submitted documents are read automatically, then checked and approved by a person against your requirements. Every required document is then tracked to its expiry date and followed up before it lapses.
Documents are uploaded and stored in one place, read by AI, then reviewed and approved by a person against your requirements. Anything that falls short goes back to the contractor with specifics on what to fix. Document Management →
Yes. Contractors upload their workers’ training certificates, such as fall protection, WHMIS and first aid. Each certificate is read by AI, then reviewed and approved by a person. Certificates are tracked to their expiry date and followed up before they lapse, so you can see which workers are trained for the work.
It’s removed and flagged as outstanding, and the contractor’s status changes until it’s replaced.
Yes. Each contractor's status, documents and expiry dates sit in one record and update as things change. Always-current reports cover compliance status, document expiry, safety metrics and WCB/WSIB performance across your network, and export as CSV or PDF. Reporting & Analytics →
No. ContractorXchange supports contractor risk management rather than performance management. It’s focused on confirming that contractors meet your health and safety requirements, so you can ensure compliance and demonstrate due diligence. What you can track is compliance: each contractor’s status, verified documents and expiry dates, with real-time reporting and alerts.
ContractorXchange lets you set a baseline every contractor must meet, such as insurance and WCB/WSIB clearance, then add requirements for higher-risk work or provincial rules where needed. Contractors complete one compliance profile and are never asked to provide duplicate information. Your teams see who meets requirements in one place, with filters for different locations.
For Hiring Clients
No. You run your prequalification program and decide who works for you. ContractorXchange provides the software, human document verification and professional health and safety evaluations, so your decisions rest on verified, current information.
Yes. You set question sets, document requirements and contractor categories by scope from a library of 700+ questions. Requirements are matched to each contractor's category and risk rating, so contractors only answer what applies to them. Configurable Templates →
They answer only the questions and upload only the documents your program calls for, not a standard set built for someone else. Our team works with your contractors to complete their compliance profile against your requirements.
Our team does. We work with your contractors directly at onboarding and on any missing or expiring documents, so the follow-up doesn’t land on your procurement or safety team.
ContractorXchange doesn't burden small contractors with the same paperwork as large corporations. Its risk-based approach means they only complete the requirements relevant to their work, at a low cost priced for small businesses, with no extra staff needed to manage it. ContractorXchange for contractors →
We work with you to configure document requirements and question sets to your standards. We then work with your contractors directly to bring them across and help them complete their profile. Most of the work sits with our team rather than yours, and your existing contractor list is the starting point.
Yes. On ContractorXchange, you can prequalify your own contractor network, or search our trusted contractor database and filter by region to source new local contractors that are compliant and ready to work. Contractors already on the platform connect to you using their existing profile: they don't need to start over or pay additional fees to connect to new hiring organizations.
Any business that does work on your sites, including construction contractors, specialty trades such as electrical, mechanical and roofing, maintenance and cleaning crews, consultants, and suppliers who deliver or install on site. Each is prequalified against the requirements you set for its category and risk rating.
For Contractors
Through one ContractorXchange profile. You upload your documents once, they're verified, and every hiring client you connect to sees the same current record, with no extra connection fees.
Each hiring client sets its own requirements, often by type of work or location. On ContractorXchange, you complete one compliance profile, add anything a specific client requires, and your verified documents carry across all of them.
COR® (Certificate of Recognition) is issued through a provincial certifying partner. You build a health and safety program that meets the standard, then pass an external audit, with maintenance audits in the years between. A review of your health and safety program by a CRSP with ContractorXchange can help identify any gaps in your program, with practical guidance for improving it. Tremco CPG used it on the way to becoming COR® certified. Read the Tremco case study →
No. COR® isn't required for the ContractorXchange evaluation, but a current COR® or equivalent health and safety audit certificate earns points toward it. Some hiring clients, particularly public owners, may require COR® to bid, so check what your client asks for.
A valid policy number, a named insured that matches the contractor’s ContractorXchange account, and a minimum of $2 million per occurrence. An umbrella or excess policy can make up a shortfall if it applies to the CGL policy. The certificate must show the policy’s start and end dates, and be addressed to ContractorXchange, the contractor, or “To Whom It May Concern”, not a client.
It depends on the hiring client. Some ask for a written health and safety program. Many public owners go further and require certification, such as COR®, to bid. In Ontario, public bodies that require certification must accept any province-accredited system, including COR® and ISO 45001. Where a client asks for your health and safety program to be reviewed, a CRSP on ContractorXchange evaluates it and shows you any gaps to close.
Pricing
Nothing. There is no licence fee, no setup fee and no charge for adding contractors to your network, and you get full access to dashboards, reports and support. Pricing →
A contractor's annual subscription is determined by the hiring client's prequalification requirements and typically starts from $249 a year. Where a safety program evaluation is required, the fee is then set by employee count.
It varies widely. Some platforms charge hiring clients as much as $50,000 a year, including setup fees, and contractors pay their own subscriptions on top. Some charge contractors around $1,000 a year, even for a one-person company, with add-on fees to connect with new clients. ContractorXchange charges hiring clients nothing. Contractor subscriptions typically start from $249 a year, with no connection fees or hidden charges.
Comparisons
ContractorXchange is Canadian owned and operated, with data stored in Canada. It's built around COR® and provincial OHS requirements, with human verification of every contractor document, health and safety programs reviewed by CRSPs, and no cost to hiring clients. Why ContractorXchange →
ContractorXchange does. A Canadian Registered Safety Professional (CRSP) on our team reviews the contractor's health and safety program: policy, responsibilities, hazard assessment and control, inspections, incident investigation, and training and communication. The contractor receives a standing of Gold, Silver or Non-Sufficient, with the areas that fell short and guidance on closing each gap. OHS Program Evaluation →
ISNetworld is run from a US head office, and Canadian contractors work within that model. It comes with heavy admin and fees that hit small and mid-sized contractors hardest. ContractorXchange keeps requirements streamlined, pricing fair, and has health and safety programs reviewed by CRSPs against Canadian standards. Hiring clients pay nothing.
Avetta is US-based and subscription-heavy, with high costs and admin for contractors, and it focuses on client checklists rather than assurance. On ContractorXchange, every document is checked by a person and health and safety programs are assessed by CRSPs against Canadian standards, with fair pricing and no cost to hiring clients.
No. ComplyWorks, originally from Calgary, was acquired in 2020 by Veriforce, a US company headquartered in Texas. Cognibox, originally from Quebec, was acquired in 2022 by UK-based Alcumus. Veriforce and Alcumus are now both controlled by UK private equity firm Apax Partners.
Veriforce puts the same burden on contractors as ISNetworld and Avetta: upload, pay, repeat. Its platform has some alignment with Canadian requirements. ContractorXchange is built by people from the Canadian OHS industry, with strong alignment to COR® and provincial OHS legislation. Contractors keep one profile across every client without additional connection fees, and you get a named account manager who knows you and your contractor base.
ContractorXchange is focused on prequalification and contractor management. Safety management software like Salus, Corfix, Site App Pro and SiteDocs is built for running a safety program day to day, with forms, inspections, hazard assessments and incident reporting. Some of these platforms extend into prequalification, but only lightly. ContractorXchange is built around prequalification, with human verification of every contractor document, ongoing document monitoring, and CRSP evaluations of health and safety programs where needed.
Procurement and bidding platforms like Ariba, Bids & Tenders and Merx are used by procurement teams to post contracts and collect interest from vendors. ContractorXchange complements them: it doesn't collect bids. It verifies contractors before work is awarded, then continuously monitors their compliance.
About Us
ContractorXchange is built for Canadian prequalification and contractor management, with requirements aligned to COR® and provincial OHS legislation. Contractors only answer what is relevant to them, so your team and theirs aren't buried in admin. You pay nothing, with no setup, configuration or per-connection fees. And you get a dedicated account manager and Canadian support, Atlantic to Pacific.
Hiring organizations that are responsible for the contractors they bring onto their sites: procurement, health and safety, operations, facilities, and risk and legal teams. Contractors use it to meet those organizations' requirements through one profile. ContractorXchange for hiring clients →
Municipalities, property and facility management, construction, schools, colleges and universities, airports, transportation, utilities, manufacturing, mining, renewable energy, telecom, chemicals, forestry, agri-food, and more. Browse our case studies →
Yes. ContractorXchange is Canadian owned and operated, and all data is stored securely in Canada. That matters for organizations with data residency requirements, such as municipalities, school boards and other public bodies, and for any hiring client that wants sensitive contractor information kept in Canada.
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